FAQ
FREQUENTLY ASKED QUESTIONS
Where is my order?
Due to high demand our current production lead time is 7-14 business days for all orders that are not currently in stock. As soon as your order ships you will receive an email with the tracking information. If it has been over 14 business days please feel free to reach out.
Do you ship to my country?
Yes. We ship orders worldwide. Bill’s Pipes uses UPS to ship all orders within the United States. Any international orders are shipped through USPS. You will receive a tracking number once your order ships.
Do you take custom orders?
No. We are current unable to take any custom orders right now.