Refund policy

Bill’s Pipes reserves the right to accept or decline product for repair, refurbish, replacement, or for credit, at its discretion. Bill’s Pipes credit is valid for a period of three (3) months from date of purchase. No credit will be issued for any labor or any other costs other than that of the purchase price of the product. All products that are accepted as a warranty claim that are repaired or replaced will be sent back via UPS-Ground shipping or USPS Priority Mail and will be at the discretion of Bill’s Pipes. To make a claim for a potential warranty product, you must contact Bill’s Pipes and obtain a return authorization (RA) number or credit memo (CM) number before sending any product to Bill’s Pipes. All potential warranty claims must be accompanied by valid proof of purchase, such as a copy of an invoice or written receipt, from either the manufacturer or authorized seller, which displays the date of which your product was purchased. In some cases, if requested by a Bill’s Pipes representative, photos of the potential warranty issue (fitment, defect, etc.) may be required in order for the warranty to be approved. All returns must be sent back to Bill’s Pipes freight prepaid. All warranties will be honored to the direct purchaser only.